Client: Hamburger Hochbahn AG (HOCHBAHN)
Large screens, user-friendly operation, cashless payment – the new self-service terminals from Hamburger Hochbahn AG (HOCHBAHN) for HVV customers are being widely rolled out. By mid-October, all 25 U3 stations and four additional U4 stations between Hauptbahnhof (Central Station) and Elbbrücken will each be equipped with a new generation ticket machine.
Following extensive user tests at a total of nine stations across the U-Bahn network – including Kellinghusenstraße, Ohlsdorf, and Horner Rennbahn – approximately 50 new self-service terminals will be available to passengers starting mid-October. These offer convenient destination selection options through a large-format map view. In addition to cash, the new terminals also accept debit and credit cards, as well as smartphone payments.
In the HVV service centers at Hauptbahnhof and Barmbek, the slim “cashless variants” of the machines have also been installed. They resemble large smartphones and will also be set up here as part of the renovation of the HVV service center at Johanniswall.
Parallel to the ongoing equipping, the next 150 self-service terminals are currently being produced and will be delivered starting in spring 2021. By the middle of next year, a total of approximately 200 machines will have been upgraded at all U-Bahn stations.
HOCHBAHN currently operates around 400 machines in total. The decision on whether the remaining machines will also be upgraded will be made next year. Online ticket purchases via the HVV app, hvv switch app, and online shop have been steadily increasing for some time. Accordingly, HOCHBAHN will evaluate the usage development of the new and old machines next year and install additional self-service terminals based on customer needs.
Investments in the modernization of approximately 200 ticket machines amount to around 7.5 million euros. The new terminals with their service offerings are the result of an agile development project that involved employees from various HOCHBAHN departments.