We accompany your products throughout their entire lifecycle. Lifecycle management, service & maintenance, stock management, and logistics ensure reliable operation over the entire lifespan and guarantee sustainable value creation.
From commissioning to the end of the lifecycle – for the life of the machine
ALMEX SERVICES
ALMEX Build to Run
Why ALMEX SERVICES?
Long-term Partner
ALMEX SERVICES ensures that your investment creates sustainable value – today, tomorrow, and the day after.
Technical Expertise from In-house Development
Our service teams know your products inside out – because we developed and produced them ourselves. This means faster diagnoses, more precise maintenance, and genuine problem-solving competence.
Transparent Logistics & Stock Management
Comprehensive logistics services, intelligent warehousing, and optional customer-specific interfaces ensure an optimal, economical supply of devices and spare parts.
ALMEX SERVICES in Detail
Our Services
Four pillars for secure operation throughout the entire product lifecycle
Life Cycle Management
Accompanying your products throughout the entire lifecycle – from commissioning to decommissioning
Our Services:
Obsolescence Management:
Proactive management of expiring components and parts. Early identification of critical parts as well as planning of suitable measures – from replacement procurement to last-order strategies with stock management or redesigns – to ensure operation throughout the entire product lifecycle.
Technology Upgrades and Modernization:
Optional continuous technological development of your systems. Software updates, hardware upgrades, and functional expansions keep your products up to date and create the technical requirements for new, future technologies.
Life Extension for Greater Sustainability:
Targeted measures to extend product usage life through refurbishment or component replacement, with the goal of economically and long-term sustainable use of existing systems.
End-of-Life Management:
Orderly management of product phase-out with clear concepts for migration to successor products and environmentally friendly disposal.
Your Added Value:
Secured operation and sustainable value retention over the entire product lifetime with predictable costs and minimized risks.
Service & Maintenance
Repairs, preventive maintenance, and remote support to ensure stable and predictable operation
Our Services:
Repair Service:
Repair of defective devices or modules in our Service Center in Hanover as part of a clearly defined bring-in service.
Preventive Maintenance:
Systematic preventive maintenance of critical components to extend product life and ensure sustainable operation.
Remote System Support including Remote Diagnosis:
Support by experienced technicians or engineers with deep product understanding. Remote access for structured error analysis. Execution of software updates and configuration changes without costly on-site deployments. Digital support for efficient processing of service cases. Ticket system for transparent process handling and escalation management.
Software Maintenance and Updates:
Regular software updates for security, stability, and functional development. Clear version control for long-term reliable systems.
On-Site Service:
Organization and management of on-site service deployments for your systems. Scope of performance and Service Level Agreements (SLAs) are clearly defined and coordinated in advance.
Your Added Value:
Stable and predictable system operation with controlled operating costs through intelligent, forward-looking strategies.
Stock Management
Strategic warehouse and stocking concepts for material to safeguard product operation throughout the entire lifecycle
Our Services:
Setting up a Customer Warehouse
Upon request, we will set up a dedicated warehouse for your devices at ALMEX. We handle the complete warehouse management including storage and retrieval as well as all associated processes. Devices in our care are, of course, insured.
Consignment Warehouse:
Provision of components at your site with ownership remaining with ALMEX until consumption, to reduce capital requirements while ensuring operation.
Demand and Inventory Management:
Automatic reordering of spare parts when minimum stock levels are reached. Intelligent algorithms take delivery times, consumption patterns, and critical components into account.
Your Added Value:
Predictably secured product operation with controlled capital expenditure through intelligent, data-based warehouse management.
Logistics
Global delivery capability, digital tracking, efficient interfaces – cost-effective and reliable
Our Services:
Support for Your Rollout
Coordination and execution of the on-time delivery of required devices to the defined locations according to agreed rollout planning. Optionally supplemented by professional installation and commissioning on site.
Shipping Optimization:
Intelligent selection of optimal shipping routes considering costs, speed, and reliability. Express options for critical components.
Deliveries from the Customer Warehouse or Collection of Devices from the End Customer:
Organization and execution of deliveries from the customer warehouse to end customers as well as collection of devices from the end customer. Optionally including repair, refurbishment, and subsequent restocking in the customer warehouse.
Customer-Specific Interfaces:
Integration of service processes into your IT landscape, for example via SOAP interface. Automated data exchange reduces manual effort and sources of error.
Your Added Value:
Transparent and efficiently managed logistics processes to safeguard product operation at predictable costs.
ALMEX SERVICES in Practice
Practical Examples
How we help customers ensure maximum performance and availability of their systems
From Strategy to Service
The Entire Build-to-Run Cycle
ALMEX SERVICES is the final step in the Build-to-Run process – seamlessly integrated and closely linked with all previous phases for optimal results.
ALMEX CONSULTING
Strategic foundation for successful product development. Business analysis, system architecture, and technology consulting create the foundation for your engineering project.
ALMEX ENGINEERING
From the idea to the technically validated product. We develop prototypes, test against standards, and bring your innovation to technical maturity.
ALMEX MANUFACTURING
Scalable production with assured quality. Our global manufacturing sites bring your product efficiently into series production.
ALMEX PROJECTS
Comprehensive project management for all performance phases. We orchestrate the entire process from the idea to operation, coordinate all participants, manage resources, control risks, and ensure that your innovation project is implemented on time, within budget, and with the highest quality.
Ready for Maximum Availability and Performance?
Let us work together to make your systems future-proof. ALMEX SERVICES ensures that your investment creates sustainable value – throughout the entire product lifecycle.
Frequently Asked Questions about ALMEX SERVICES
What does ALMEX SERVICES include?
ALMEX SERVICES accompanies your products throughout the entire lifecycle: Life Cycle Management (product lifecycle support, obsolescence management), Service & Maintenance (maintenance, repair, technical support), Stock Management (spare parts management, warehouse logistics), and Logistics (global service logistics). We ensure that your systems remain high-performing in the long term.
How long does ALMEX guarantee spare parts supply?
We guarantee spare parts supply for many of our products for 10-15 years – in some cases significantly longer. For example, in the public transport sector, our ticketing systems have been in use for over 20 years and continue to be supplied with spare parts. Long-term availability is part of our product philosophy.
Does ALMEX also offer 24/7 support?
Yes, for critical systems (e.g., public transport ticketing), we offer 24/7 support with defined response times (SLA). Remote support via remote maintenance is also possible. For less critical applications, we offer support during business hours or flexibly by arrangement.
Can ALMEX also maintain products from other manufacturers?
Generally, we focus on ALMEX products, as we have the deepest technical expertise here. In exceptional cases and after technical review, we also take over service for compatible third-party systems – especially if these are integrated with ALMEX solutions.
How does a repair process work?
Repairs are carried out either on-site (field service) or in the service center (send-in), depending on the product. We document all repairs and continuously optimize processes.
What is obsolescence management?
Obsolescence management means that we recognize early on when components (e.g., chips, displays) disappear from the market. We then look for replacement components, adapt designs, or manufacture remaining stocks. In this way, we extend the product life and avoid expensive complete new acquisitions.
Can I conclude service contracts?
Yes, we offer tailored service contracts: from annual maintenance contracts to full-service packages (including spare parts, repairs, updates). We create offers suitable for your requirements and budgets.
Where is ALMEX SERVICES available?
We offer services worldwide – through our own service centers, regional partners, and remote support. We have the densest coverage in Germany and Europe, but we are also active internationally. For specific countries, please contact us.